:: Multi-site :: Customer Interaction Solutions (CIS) :: Customer Service Manager (CSM) :: Nupoint Messaging :: Mitel Border Gateway (MBG) :: Audio Web Conferencing (AWC) :: Unified Communicator :: Unified Communicator Mobile :: Mitel Applications Suite (MAS)

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MULTI-SITE
Mitel’s Enterprise & OpsManager server application has now been superseded with embedded multi-node management which lets an enterprise manage multiple controllers – individually or within groups – from a single log-on at a single screen; and differentiated levels of SIP resiliency ensure endpoints are consistently available. Available from MCD 4.0 onwards.

Mitel Audio and Web Conferencing (AWC) is a feature-rich IP-based collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations. Its audio conferencing and web presentation capabilities facilitate collaboration among internal and external employees, business partners and customers. AWC is available as part of Mitel Applications Suite (MAS).

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CUSTOMER INTERACTION SOLUTIONS (CIS)
CIS allows clients to empower their customers to be served the way they prefer, and manage their expectations; drives agent and supervisor productivity, enabling their agents to handle customer inquiries quickly and efficiently and allowing managers to improve business processes; and streamlines their contact centre operations with technologies that seamlessly integrate with their existing infrastructure investments and deploy reliably across multiple sites.

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UNIFIED COMMUNICATOR
Express: Unified Communicator Express is a lightweight, server-less unified communications client that provides productivity enhancements like click-to-dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (MS Outlook) directory integration.

Advanced: Unified Communicator Advanced is Mitel's award-winning unified communications client that integrates presence and availability, secure instant messaging, audio conferencing and web and video collaboration with the call control capabilities of your business communications system. UC Advanced also integrates with leading business productivity tools like Microsoft Exchange/Outlook and Office as well as IBM Lotus Notes

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CUSTOMER SERVICE MANAGER (CSM)
Mitel Customer Service Manager (formerly Inter-Tel Contact Centre Suite) is an entry-level contact centre solution, available on the Mitel Applications Suite, a communications solution for small and medium-sized businesses. It enables basic contact centres or workgroups to efficiently monitor, manage, and route calls. It provides real-time business intelligence, including call performance and agent activity reporting, as well as agent productivity tools, including screen pop and PIM integration.

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UNIFIED COMMUNICATOR MOBILE
With UC Mobile, you can twin your extension with your mobile device, your home phone or any other telephone number. An incoming call will simultaneously ring both your extension and the twinned device. With the Mobile Client, the mobile device becomes an extension of the 3300 ICP enabling the mobile user to dial 4 or 5 digit extension numbers and to access in-call PBX features through the intuitive mobile communicator client. In addition all outbound calls from the mobile device can display the enterprise CLID or CLID of the user’s desk phone. UC Mobile is available as part of Mitel Applications Suite (MAS)

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NUPOINT MESSAGING
Mitel NuPoint Unified Messaging (UM) is a reliable messaging solution that fits seamlessly with end client infrastructures, and satisfies the diverse messaging needs of their entire user population with features such text-to-speech email reading that allows users to manage all forms of messages, including voicemail, email and fax, from the interface that suits them best in the moment: desk phone, mobile device or PC. Nupoint Messaging is available as part of Mitel Applications Suite (MAS) which lets allows clients to take advantage of multiple advanced unified communications applications, all on a single server, with a single web-based management interface.

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MITEL APPLICATIONS SUITE (MAS)
The Mitel Applications Suite provides small and medium-size businesses a rich set of advanced IP applications which including NuPoint Messaging, Mitel Unified Communicator Mobile, Audio & Web Conferencing (AWC), Customer Service Manager (CSM), and Teleworker Solution via an integration with the Mitel Border Gateway (MBG. This select combination of applications works together seamlessly, on a single server, to improve the client’s ability to manage information flow amongst customers, partners, and suppliers to create a competitive advantage.